The Level of Institutional Excellence and Its Impact on Improving Employee Performance in the Public Security Directorate in Jordan

Abstract

This research seeks to evaluate the degree of institutional excellence and its influence on the development of employee performance in the Public Security Directorate of Jordan. The study examines three key questions centered on assessing the degree of institutional excellence, the performance levels of employees, and the statistical correlation between institutional excellence and performance enhancement. The research utilizes a descriptive-analytical method by employing a questionnaire given to a sample of (221) employees from different departments within the Public Security Directorate. The EFQM Excellence Model is utilized to determine the aspects of institutional excellence (innovation, customer orientation, and employee involvement) and to assess its performance.

The findings show that the degree of institutional excellence in the Directorate is largely favorable, significantly influencing the development of employee performance. The research indicates that dedication to institutional excellence significantly aids in boosting job performance quality and increasing satisfaction for both employees and beneficiaries. Moreover, the research suggests promoting an innovative culture and creating training initiatives to enhance performance and attain lasting excellence in the security industry.